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New York's Premier Staffing Agency
About Us
New York’s Premier Event
Staffing Partner
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Founded in 2020, On Tray Services LLC brings together hospitality veterans with a shared mission: to deliver professional, reliable staff who elevate every event they serve. Backed by experience, a people-first culture, and unwavering dedication to service, we support busy caterers, venues, and brands across New York City with exceptional staff you can trust.
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Our Values
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At On Tray Services, our work is guided by four simple but powerful values:
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Reliability – We show up prepared, professional, and on time
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Communication – Clear, proactive communication that ensures smooth coordination
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Respect – We treat every client, guest, and team member with dignity and consideration
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Compassion – We lead with empathy, knowing that great service comes from caring about people
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These values shape everything we do — from how we train our staff to how we show up for your event.
Our Story
After a decade of managing and staffing events, On Tray Services (OTS) was founded by Jeremy Madia in 2020. In the wake of the pandemic, Jeremy wanted to bring his unique vision of what hospitality could mean — not just for clients, but for the people working behind the scenes.
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He focused on creating an inclusive, safe, and positive work environment, passing years of experience to staff and building a team that embodies OTS’s core values: reliability, communication, respect, and compassion.
At OTS, we believe that fostering a culture of care and professionalism internally leads directly to exceptional service for our clients. We know that great staffing is about more than just pouring drinks or clearing plates — it's about showing up with purpose, awareness, and humanity.
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We consider the specific needs of each client and thoughtfully tailor each booking, keeping in mind our staff’s experience, strengths, and personalities. Every member of our team is supported with the leadership, training, and resources they need to succeed — not just at one event, but throughout their growth with us.
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We’re committed to being approachable, responsive, and collaborative. Our goal is to cultivate long-term relationships, help clients feel genuinely supported, and deliver standout service every time.
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Because for us, hospitality is about taking care of people. It’s about cultivating community, celebrating meaningful moments, and reshaping what service can look like in New York City.
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At our core, our mission is simple: to cultivate community and celebrate life together.